Technical Support Engineer Interns provide help to clients across a wide range of first and third-party applications and services. Working alongside the i2x Support team, interns are expected to apply problem-solving and communication skills to research and solve client issues. If you have a passion for helping people and enjoy working through problems or puzzles, then we would like to know more about you.
What You'll Do:
· Diagnose and troubleshoot software and hardware problems
· Set up, install, configure and maintain computers, servers, applications and services
· Escalate unresolved issues to appropriate internal teams
· Communicate with clients via phone and email to answer simple IT questions
· Document technical knowledge in the form of notes and manuals
What You'll Learn:
· How to diagnose, research and solve client support issues
· How to set up and maintain computing resources
· How and when to ask for help
· How to develop and cultivate customer relationships
· How to perform time, task and knowledge management
· Pursuing a degree in a STEM related field preferred
· Familiarity with computer systems, applications, networks, mobile devices and other information technology
· Excellent problem-solving and communication skills
· Ability to self-manage time and tasks
· Familiarity with Windows/Linux/Mac OS environments
All qualified applicants will receive consideration for employment regardless of race, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status or any other legally protected basis, in accordance with applicable law.
i2x Solutions will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.